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Success Criterion · WCAG 3.2.6

Consistent Help

If a Web page contains any of the following help mechanisms, and those mechanisms are repeated on multiple Web pages within a set of Web pages, they occur in the same order relative to other page content, unless a change is initiated by the user: Human contact details, Human contact mechanism, Self-help option, or A fully automated contact mechanism.

Level AWCAG 2.2Understandable3.2 · Predictable
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Success criterion

What WCAG 3.2.6 requires

Summarized directly from the official Understanding document so teams can quote the requirement accurately.

All non-text content that is presented to users must expose an equivalent text-based alternative unless a documented exception applies.

View Understanding 3.2.6Open QuickRef techniques

Fast facts

Conformance level
Level A
WCAG version introduced
WCAG 2.2
Principle
Understandable
Guideline
3.2 · Predictable

Implementation checklist

Capture progress and blockers

  • Document how this criterion impacts your product and note any exceptions.
  • Describe the user experience goal in plain language for designers and engineers.
  • List the components, templates, or workflows that must meet this requirement.
  • Capture manual and automated testing steps for future audits.

Testing ideas

Prove conformance with evidence

  • Pair automated linting with human review to verify visual, auditory, or temporal aspects.
  • Use assistive technology walkthroughs (screen reader, keyboard, switch, voice) to validate behavior.
  • Capture screenshots or recordings that demonstrate pass/fail conditions.

Related success criteria

More from Predictable (3.2)

View all criteria
WCAG 3.2.1On FocusLevel AWCAG 3.2.2On InputLevel AWCAG 3.2.3Consistent NavigationLevel AAWCAG 3.2.4Consistent IdentificationLevel AAWCAG 3.2.5Change on RequestLevel AAA
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